Refund policy

After-sales Policy

MARKHORCYCLES  

 is committed to providing a comfortable buying experience for our customers. If you are unhappy with your purchase, as long as you contact us within 5 days from the receipt of the item, we will handle your after sale request. Please make sure to contact us by email ( markhorcycles@plusebike.com ) at first.

1. Exchange Conditions:

• All exchange items must include original packaging, tags, and must be in brand new condition.
• All exchange must include an exchange form, which can be obtained by contacting our customer service team.
• Exchange must be made within five (5) days of delivery date.
• Items that have been used, altered, washed or damaged will not be accepted for exchange.

2. Non-exchangeable items:

The following items are non-exchangeable:

• Personalized or customized items.
• Items marked as final sale.
• Gift cards and vouchers.

3. General Exchangeable Process:

• Contact our customer service team to initiate an exchange request and receive a exchange form.
• Fill out the exchange form and include it with your return package.
• Pack the item securely, and include any accessories, tags, and original packaging.
• Ship the item back to us using a trackable shipping method.

4. Return Charge:

The customer is responsible for all shipping charges related to returns or exchanges, unless we confirm that the goods are originally defective.

      5. Order Cancellations:

We are unable to cancel orders once they have been shipped. If you wish to cancel an order that has already been shipped, please initiate a return once you receive the item.

      6. Product Damage:

If you receive a damaged or defective item, please contact our customer service team within forty-eight (48) hours of delivery to initiate an exchange. We will provide a  label and instructions on how to exchange the item.