At MARKHORCYCLES , we want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.
1. Processing Time
Most orders received before 5:00 p.m. China time, Monday through Friday. Goods in stock are shipped within 5 working days! Custom goods are shipped in 10-25working days. Please email us for confirmation. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.
2. Shipping Options and Charges
We offer various shipping options for your convenience, including standard, expedited, and international shipping. Shipping charges will be calculated based on the shipping option selected and the destination address. Shipping charges will be shown on your order form before you submit your order.
3. Order Tracking
Once your order has shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and estimated delivery date.
4. Delivery Issues
If you experience any issues with the delivery of your order, please contact us immediately. We will work with our shipping carrier to resolve any issues and ensure your order is delivered as quickly as possible.
5. Shipping Restrictions
We currently do not ship to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.
6. Taxes
If a tax is required, we will show a separate tax on the invoice. This tax is included in the prices displayed on our website.
7. Title and Risk of Loss
All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or markhorcycles@plusebike.com
Please note that this sample Shipping and Taxes Policy is for informational purposes only and is not a substitute for legal advice. You should consult with a qualified attorney to ensure your Shipping and Taxes Policy complies with applicable laws and regulations.
